Same here! I used to talk to anyone but now cut and run from ones that give me bad signals.
The nice thing about being a small company is that you can set your own policies. I was talking to employees of a large corporate chain in town that has a 14 or 15 day no questions asked return policy. People will actually buy an item with consumable materials and return it for another one within the return window, this getting another “full” item. The woman did this like a dozen times and finally the store manager told her she was abusing the policy. Pretty soon they got a letter from corporate. She had complained and by policy, they HAD to honor the return policy. She was also given a $100 gift card as goodwill for the troubles she experienced! She kept doing this over and over. One time she was a day late and they stuck by the policy. It was no longer something she could return. In the end, she got all mad and stormed out, never to return. GOOD RIDDANCE!
So, next time my car needs an oil change, I guess I can go buy a 5 quart jug, use 4 quarts, return the jug with 1 quart remaining, and repeat at the next oil change. We should not be coddling and encouraging this type of behavior.
Don’t even get me started on Facebook! You have never seen the biggest collection of entitlement and stupidity. I think maybe it is worse around here but I hear the same all over. This was yet another mistake I made starting out. Everyone told me how you had to market using social media and that Facebook had a big reach. I paid good money to a marketing consultant only to attract people I didn’t want to deal with. It got to the point where I would get a sinking feeling when someone called about the ad they had seen on Facebook. 9/10 times the “Facebook customers” would be looking for something for nothing. They wanted a free diagnosis so they could fix it themselves, etc. They already knew what the problem was, etc… One called and said his computer wouldn’t turn on so it needed a new power button. I told him the power button was like a 50 cent part that never broke. He was all mad because these shops were just ripping him off. Someone else told him it needed a new motherbaord at $300 which seemed reasonable. He didn’t want to pay the diagnostic fee since he already knew it was just the power button. I told him that I didn’t care and that I did this partly to run off those who didn’t want to pay, etc. I never heard back from him.
Unfortunately the 9mm seems to be a required item to carry no matter what is being serviced. I had a few death threats early on as well. It was never the big commercial jobs where I sometimes end up charging thousands. It was always some little $35 or $50 extra I found wrong on a small job that would get people all bent out of shape and getting all threatening. I mean I told them a price based on the information they gave me over the phone but hadn’t seen the item and they considered that a “set in stone” estimate. I now tell people right off that I don’t do estimates over the phone without a proper evaluation.
I know many who don’t like dealing with wealthier customers but this has been my best demographic. They always appreciate my services and don’t complain about the bill, etc. I never have a bad feeling when I pull up to a nice luxury home with a Mercedes or Lexus parked outside. These have always been good customers for me although some in other service industries tell me otherwise. There is a possibility I filter out the bad ones with my pricing quotes over the phone.
Those living in subsidized housing who are always home during the middle of the day are the ones to watch out for from my experiences. They know how to work the system and try the same thing with everyone. They have nothing better to do but make your life miserable so find they are best avoided. These are the bottom feeders.