What does it take to get a company to acknowledge and fix safety issues?
I owned a 2012 Ford Mustang that had a safety issue with the stability control. At random times around 50MPH, the stability control would randomly kick on, cutting throttle and applying the brakes - sometimes with force - causing the car to slow down, shimmy, and sway from side to side. These incidents didn’t happen often, but when they did - watch out! Since the dealer couldn’t replicate the issue, I decided to take a video of the car performing it’s deed (and others have as well. This is by no means limited to just my car). Ford - at the corporate level - basically told me that unless the problem was happening when the dealership was looking at it, they weren’t going to do a thing about it. As far as they were concerned, what I was experiencing was perfectly acceptable, and apparently normal.
Has anyone had experience getting a company to acknowledge and fix an issue they are determined not to???