So on two separate occasions now we’ve taken our van in to our regular place to get an oil change and tire rotation. For the second time, it’s come back misaligned in some way. Last time this happened we didn’t get it back in right away due to being busy and not making it a priority, but when I did get back in I mentioned how we brought it in fine and it came back out of whack. Guy didn’t seem to care much just wanted to do an alignment, they did that and it still wasn’t 100% fixed. A friend of ours owed us and offered to pay for us to take it to his guy, we did and he fixed it right away citing the cause was the steering wheel not being centered and not the alignment at all.
Fast forward a bit and we take it back to our regular place, give them another chance, and it comes back AGAIN out of whack. I tell the guy on the phone our experience from last time about us taking it there and it being the steering wheel and can’t they just check that and he insists that the mechanics are recommending an alignment. Can you even do one without the other nowadays? I should also note that the van doesn’t seem to pull, rather I have to hold the steering wheel significantly to one side to go straight.
Guess my question is twofold… What could be causing this to happen when we get the tires rotated? Could my steering wheel/column be loose in some way? Is this just incompetence on the shop’s part?
Also, since this is the second time this has happened…car has went in fine and come out with more issues than went in with…is this something the shop should be discounting me on or even fixing for free? Or is it an issue that’s common enough it could just be normal and have nothing to do with the shop?
As of now I told him not to do anything else and I’ll either pick it up or call him back…more than anything I’m curious how to approach this when I talk to the shop again.