I took my mother’s 2015 Jetta to a local VW dealership for its 50,000 mile service (actually 52,500 mile service according to some websites). She had made an appointment ahead of time asking for “everything that is on Volkswagen’s maintenance schedule at 50,000 miles.”
When the service was completed, the service writer mentioned “Volkswagen recommends you change the transmission fluid at 50,000 miles.”
I wasn’t happy about that. If it was recommended by VW, they should have included it in the quote. If it was the dealership recommending the service, why didn’t they mention it until I was ready to leave? If they’d recommended it when I walked in, I probably would have added it to the services being provided that day.
After giving the service writer a piece of my mind, I said, “I’ll get it done elsewhere.”
Now my mother and I have done some research, and other dealership service writers say it’s not recommended at 50,000 miles. One non-dealership VW shop also says VW doesn’t recommend the service.
The maintenance schedule that came with the car recommends the service at 80,000 miles, and this pamphlet also covers the warranty, so my mother shouldn’t void the warranty by waiting to get it done at 80,000 miles. However, these sources recommend it at 50,000 miles:
My mother isn’t likely to continue driving for much longer. She has macular degeneration, cateracts, and other health issues that suggest her time as an independent driver will soon come to an end. Also, this isn’t the kind of car I’d buy if I was car shopping, so she would likely sell it on the open market when she is done driving.
Should we change the transmission fluid, or should we wait until the car gets to 80,000 miles?