@Bing
" . . . there must be something going on."
Personally, I donât think so
It all boils down to the individuals at the particular dealership. At that dealership that @Marnet mentioned, it seems that multiple people were incompetent, rude, or just plain wrong. That includes some of the service writers, the receptionist, and the service manager. But one of the of the mechanics and one of the service writers were competent and had the ârightâ attitude. Thereâs only so much they can do, though, because somebody at the dealership has to approve the warranty repairs
The service manager pretty much decides how everything will play out. If heâs a hard ass, or very cautious, he will stand in the way of major repairs under warranty, if he has anything to say about it. Heâll be more concerned about his numbers. There are many numbers that corporate looks at, and heâll want them to look good on the computer screen
I worked at a dealership that had many competent mechanics and service writers. And many things that should have been replaced/repaired under warranty met a road block. That road block was the service manager.
And heâll keep being a road block, until a problem becomes so severe, that they canât deny experiencing it, seeing, it, hearing it, etc. But he might be able to stall the customer long enough, so that the car is now out of warranty. And now the customerâs choice is pay for the repair, or shut up and go away.
That is why itâs important to shop around. If the service writer is incompetent, try another service writer. If the service manager is the problem, try another dealership. If youâre not getting anywhere, get the regional manager involved. That often starts the ball rolling. If still nothing is hpappening, call corporate. And so on
@Marnet could have had the same experience at any dealership, doesnât matter what brand of car it is