I took my car in to Nissan for a tune up this weekend. When I went to pick up the car, they said the “key is in the cup holder.” But it wasn’t. Three guys running around, searching for key…it was GONE!
They were preparing to issue me a new key, when they remembered that there was an older woman who was there before me and drove a very similar car. She had gotten into my car by mistake and almost drove away with it before realizing she was in the WRONG CAR!! She then got out of my car with my key, got into her car, and drove away with the key. They called her and, luckily, she came back pretty quickly.
I started out kind of playing along nicely, when I thought maybe they had just misplaced the key. But, when I realized that they let someone actually drive away with it…I kind of lost it. They weren’t taking any responsibility. Just kept blaming the old lady. But, why are you leaving my car key in an unlocked car?? She could have actually taken my car! The tech who was helping me turned from Dr. Jekyll to Mr. Hyde once he realized that I was holding him responsible, and not the lady.
They gave me two coupons for free oil changes, but I still wrote an email to the service manager. I haven’t heard from him yet, and I guess I don’t really expect to. I’m just wondering if a) this has ever happened to anyone else b) I should do anything else and c) I should take my car somewhere else in the future?
Thanks for any insight.