So I bought a certified pre-owned Subaru Outback from a Subaru dealership. The car was a part of the dealerships loaner fleet and so I know everything that was done to the car was done by the dealership.
I just tried to adjust the rails on my roof rack to put a cargo box on it and came to discover that one of the torx bolts that secures the rails was replaced with another bolt of a slightly different size. I discovered this because the torx key for adjusting the rails roof rack that all Outbacks come with doesn’t fit in the replacement bolt. My problem is the torx key that comes with my car doesn’t fit the replacement bolt.
I called the dealership and asked if they could order me a new bolt, the same size as the original that should be in the roof rack. They informed me that the parts cannot be ordered separately and that they’d need to replace the entire roof rack.
I think it’s actually true, that they cannot simply replace the bolt. I think that’s why they replaced the original bolt with another that isn’t exactly the same.
I am a bit worried about the replacement bolt because I’m not sure it’s strong enough to secure the weight of whatever I put on the roof rack. If the bolt isn’t strong enough, it could be dangerous.
I called the dealership and asked them what they could do to solve the problem and they said 1) they weren’t interested in replacing the entire roof rack just because for one bolt and 2) they told me to buy a torx key that would fit the replacement bolt. Not exactly what I wanted to hear.
Any advice on what I should do? I’m tempted to push the dealership and have them replace the entire roof rack because they cut corners to begin by installing a replacement bolt that doesn’t exactly fit.