the starter went in our 2005 Honda Accord with 175k miles this summer. We had it replaced at a large chain place that was recommended by some locals (we had just moved to a new town and didn’t have a mechanic yet). It took them a full day and they said it was very difficult to get at the starter. It cost over $600.
Well, a few months later, the same problem came back; I went to the place and they said the starter had failed again, and was faulty. Under warranty, they are replacing it for free.
Free is great, but the catch is that I dropped the car off on Monday; it is now Saturday. Every day I call in and they say “We’re working on it right now, we’ll update you soon!” They never call me back. I suspect that they are taking their sweet time because it’s a warranty issue.
My questions are:
- Is it reasonable to take 6 days plus to replace a starter?
- Was it reasonable to charge over $600?
- Why did the starter fail so quickly? Does this ‘just happen’, or is it likely that they skimped and saved and bought a pre-built starter that may not have been in good shape? If so, is that normal? Should it have been a brand-new starter?
Thanks in advance… I really appreciate any advice or feedback!