Helmut the mechanic made a mistake when repairing the caller’s fuel injection system, switching two wires. This caused the car to stall when it went above 4500 feet. The caller asked Helmut to reimburse her for her towing expenses, as Helmut admitted to making the wiring mistake. Helmut at first balked, but then decided to pay up.
I’m not sure Helmut should be responsible for the towing expenses. I mean, you can’t insist a mechanic who makes a simple mistake to be responsible for every bad thinig that happens to the car and it’s owner after that, right? If the mechanic follows normal shop procedures most mechanics follow I mean. There was no way Helmut could have done more tests in the shop and discovered this problem. He’d have to drive the car to 4500 feet to find out.
I think Helmut should fix the wiring mistake at his expense, of course. But beyond that? Maybe Helmut should offer a discount on a future service, but refund the towing fees? I don’t think that is right.
What do you think?