I bought a new 2012 Prius in March. When the plates arrived in April, the dealership said they’d install them for free, and I took them up on it. The salesman who did it had some trouble, but I didn’t think anything of it until I got the vanity plates in the mail in May. I took off the salesman-installed plates and discovered that he had missed the screw hole by an inch and gouged to the bare metal, and deeper, not just once, but three times.
I contacted the dealer immediately. They said they would make it right, but “making it right” does not include replacing the deck lid. They want to fill the gouges and repaint. I asked why, and the manager I talked to claimed that if he replaced the deck lid, his body shop “might gouge it even worse. It’s too risky.”
I think it might be too risky if he doesn’t trust his body shop people. But I think he just doesn’t want to spend the money. I think the salesman should be the one paying for it, not the dealership.
Am I being unreasonable to want a new deck lid on a car that still has less than 2000 miles?