Its just my experience that if they did shoddy work, pointing it out to people that do shoddy work, isn’t going to have much impact. It’s just my position that it’s management’s job to do QC and manage their business, not mine. It’s also my belief that most people that go back to complain are doing it for their own satisfaction, not to help the business improve. So just saying don’t expect much.
Now if they want to pay me a consulting fee, that’s different. I’ll be happy to help them out. I was at a Menards in Ohio the other day and I’ve got to say the manager should be fired. Or where was the manager? Three checkouts with two of them with blinking lights and at least 10 people waiting at each. The clerk rang the little bell but no one came. I said I don’t think anyone heard the bell so she rang it again then told people it will be a while so might want to go to one of the other checkouts with the blinking lights too. So the main problem was that items were not properly input into the computer system so they could be scanned. Second problem was no one watching the lines, and third problem was no one in authority reporting back the problem with the computer inventory. That’s where if the manager was anywhere around, he would have been having a meeting that afternoon with his inventory folks. Give the guy the $3 pencil if it doesn’t scan and chalk it up to inventory shrinkage instead of making ten people wait to figure it out. That’s what a manager would have done and then told Jim he’s not leaving tonight until he gets the problem fixed.
So bottom line, if the manager or owner is not around enough to see where people screw up, it is not likely much will happen if problems are pointed out to them. Others will disagree so complain all you want or fill out suggestion form or satisfaction survey. Good managers don’t need satisfaction surveys because they are in contact. My oral surgeon called me up to see how I was doing. That’s being a good manager. It’s just business management 101.