Ha, funny you should ask. The vehicle was purchased from this dealership. Almost immediately after purchase we had a small electrical issue. We dropped off the vehicle as we were going away for the weekend and asked that they look at it and call us to let us know if it was covered by the warranty and if not, what the cost would be. We got a call several days later telling us to pick up the car, the work was done. They went and did the work without saying a word to us, and go figure, it wasn’t covered by the warranty so we had to pay. When I went there and complained about not being notified and not having given the OK for work to be done the service supervisor was yelling at me saying I was just a cheat who was trying to beat them out of the service bill. This was in '05, the vehicle is an 05 and it was purchased used with a couple hundred miles on it.
Now fast forward to last month. The car needed an oil change and I do mystery shops which one was available at that dealership. So I figured why not get my oil change and tire rotation for free and get paid some money to do it too? I could stomach going there again if I’m being paid. So I went. Was told the service would take 1 hour to do. I waited in the waiting room and after an hour fifteen goes by I go find out why I’m still waiting. The service rep says “Oh we forgot to do the work. We’ll start now.” LOL that’s what I get. But if that wasn’t enough he approached me 45 minutes later saying my oil pan plug was stripped, do I want to buy a new one from them. I said how did it get stripped, it wasn’t stripped when I came in! (I do our own oil. It was not stripped). He says he didn’t know. I said just give me the damn car back and let me get out of here, leave the plug and I’ll address it myself.
So why haven’t I gone back there to have them atone for what they’ve done? To be perfectly honest it’s because I know myself enough to recognize I will not be able to suffer fools any longer, I will not be “nice”, and the ending would more than likely result in something that ultimately only followed me long term in life. Believe me when I say that it’s taking great restraint not to go there.