Recently, while driving on I-287, a rock hit my windshield with such force that it really startled me. Luckily, it only created a small asterisk-type mark just above the driver side wiper. So, I made a mental note to check whether my car’s Comprehensive insurance covered windshield repairs. And, I also planned to phone Safelite.
The next morning, when I went into my garage, I found that the asterisk had expanded to a crack of about 9 or 10 inches, probably as a result of temperature changes overnight. So, I phoned my insurance company and after the robo device confirmed that I would only have to pay the deductible on my Comprehensive coverage, it automatically transferred me to Safelite–with whom they obviously have a working relationship.
The Safelite agent informed me that their closest shop was fully-booked for more than one week, and he offered to have the repairs done at my home. So, I agreed, and we booked a mutually-agreeable date & time, two days hence, but he did mention that a prediction of rain would likely result in having to reschedule my appt.
As luck would have it, rain was forecast, so my appt was moved to yesterday. Their repair guy phoned me when he was about 20 minutes away, he arrived within the time window that had been established, and he proved to be amiable and–even more important–to know what he was doing.
Although I had been told over the phone that the repair could take up to 2 hours, their technician completed it in 45 minutes, and that included taking care of the electrical connections for both my wiper heaters and my auto-dimming mirror with integral compass readout.
I was told that I should not drive for 1 hour (I allowed two hours before driving), and that I should not take the car through a carwash for 48 hours.
The windshield has the correct visor frits, and has no distortions, so it appears that they used a decent-quality replacement. And, the written warranty states that there is a lifetime warranty against leaks.
So, I was impressed by how well the tech had been trained, and also by the materials that were used. Obviously, some techs will be better than others, but I seem to have lucked-out with a good one.
Based on my experience, I can recommend Safelite.