My complaint concern my car a Mercedes E320 wagon year: 2000.
One morning I could not start my car, the steering was lock and the key will not turn to ignition, I contacted my local Mercedes mechanic that told me that the parts to repair the problem are not sold over the counter at the MB parts Dpt.and can only be fixed by the dealer. I, then towed the car to the Downtown LA Motors MB dealer (213-748-8951 Curtis Ross Service supervisor)They found out that the Steering Lock Assembly needed to be replaced and will let me know when ready, few days later they called me and told me that the part was not available at the moment…3 weeks later, I was told that the part is in back order and has NO ETA (Estimated Time of Arrival)The dealer was very embarrassed and was willing to help me anyway they can and advise me to contact their HQ at MBUSA. I got in touch with someone that would not give his last name and is known to me as Arash M. 1-800-367-6372 ext. 6331, I explain the situation and told me the same thing no ETA, I asked to speak to a supervisor, someone named Michael call me back and basically gave me a big spin, mentioning that my car is over 10 years old, that I had an accident in 2009 and I never use their service to do oil change or such service at their authorized dealer, and also that Mercedes is not required to have parts after 10 years and will not do anything to help my situation. Basically my car been 12 years old is junk! I found out from my dealer in Los Angeles that a similar situation was found in another dealership and the person is waiting since February 2012. I am very worry and conclude that I am not going to be able to use my car for very long time. They have exclusive rights to sell the parts, NO ALTERNATIVE, NO after market, There is 100000 of 2000 model MB still driving on the road, it is not an antiquity and my car has only 90.000 miles, I am 62 years old. This supervisor name Michael basically told me …too bad, buy a new one!!!
Is it possible that no laws can protect me in this situation, I am left with a car that doesn’t work and can’t be fixed!
Can anybody help?
Part# 208-462-04-30 Steering Lock Assembly
Car vin# WDBJH65J3YB067411
This Michael from MB USA would not give me his last name either and seems to be an attorney and do not care of clients This is my 5th MB, and will be the last if this is the service they are providing for customer, the complete careless and no regards for clients by this US Office is not acceptable for a company like Mercedez Benz.
I hate to have to contact a Consumer Advocate group in the US to have an answer from them and maybe a possibility of legal actions, the 10 years may apply on the part and I will be looking in depth about this specific situation but as a Filmmaker and very involved in the social media I will not be gentle with MB. The fact is that NOBODY CARES if you have a Mercedes that is over than 10 years old…
NO ETA IS NOT ACCEPTABLE.