Bought van and needed it inspected. It had passed inspection for the previous owner 4 months prior.
It failed this time - left wheel ball joint. $300
They took an entire day to “fix”. Gave us a passing vehicle inspection paper, picked it up at closing, and husband almost died driving it home 2 miles.
He had no brakes and could feel/hear a bad grinding.
Called in the morning, they towed it back to the shop, “fixed”. The paperwork said they did a complimentary brake check and the left axle was left loose. They admitted verbally they made the mistake of just doing the work and not checking their work (just passing the inspection without actually inspecting).
Tried to drive it, immediately took back because it was still grinding.
Now they want another $300 to replace a wheel bearing that was “a pre-existing condition” that “wouldn’t have been checked for the inspection”.
The van was not grinding before we took it in.
The owner/manager is refusing to fix it without us shelling out more money, without even an apology for almost killing my husband and 2 year old.
Husband has called the corporate customer service who has “escalated it and will be contacted by district manager in the next few days”.
We’ve already not had the van for 5 days.
At this point I don’t know what to do… if corporate doesn’t get anything accomplished do we just take the van to another mechanic to have it fixed and shell out more money? Is this sueable? We don’t have the resources or interest in suing but the way we’ve been treated on top of their mistakes is beyond frustrating.
Could they have mistaken the wheel ball joint as bad when it was actually the bearing?
Could leaving the left axle loose been the culprit of the van issues?
WHY DID THE BRAKES NOT WORK?
Could not purchasing an alignment in conjunction with the ball joint work make the van this bad in a matter of 2 miles of driving?
I’m not even sure what the right question to ask is anymore. Just frustrated and I don’t know cars very well and I know they’re just trying to get more money out of us.