“I set foot in Kmart from time to time, but never buy anything, because they only seem to have junk, and they’re not well organized.”
Unless the K-Marts in your area are much better-managed than the ones in my neck of the woods, I think that you are being way too kind, db4690!
On several occasions over the past few years, I walked into K-Mart stores, simply because of their convenient locations and because the items that I was looking for seemed like things that I could easily find at that chain.
However, in every case, I found…
stores that were incredibly messy and disorganized…
with huge shelf areas totally devoid of goods…
and the goods that were available were of such obviously poor quality that I wouldn’t want them at any cost.
In truth, I have seen Going Out of Business situations where the stores looked more orderly and well-stocked than the K-Marts in this area. Needless to say, I now have no reason whatsoever to return to a K-Mart after what I observed on multiple visits.
Since, as mountainbike correctly pointed out, K-Mart is the party that bought-out Sears, the…marketing expertise…of this senior partner is clearly not good enough to lift Sears out of its long-term slump.
And, while I can’t prove it, I suspect that Sears sold their Auto Center operations to somebody else a while back. Last year, I thought that it was time for a load test on my battery, so I drove over to the nearest Sears and–lo and behold–the “just honk and then drive in” battery counter in their service area no longer existed. I parked the car, walked into the store portion of the Auto Center and immediately noticed that things looked…different.
I asked the nasty woman behind the counter if I could have a load test done on my battery, and she barked back at me that I should have a seat as the wait for a load test would be about 2 hours. Needless to say, I left right away.
As they used to say in some old airline commercials, Is this any way to run an airline?
Nope!
And it is also not any way to run retail operations…