We all know that folks will post a negative story more often than a love letter. Here’s a love letter. I manage all the vehicles in my family to one degree or another. When the Highlander my son drives displayed a “Maint Required” light and was squeaking, I directed him to our trusted mechanic. In went the car, out it came in under 3 hours. Oil changed a loose belt tightened up a bit. My son handled it all, but I phoned the mechanic because I consider him a friend and because I keep track of the use of that vehicle for others besides my son. My mechanic, Mark, is not a young man anymore, and he and I discussed the difficulties of working in the heat and humidity.
This morning our phones had messages and texts. Mark said that when he looked a the old filter this morning he noticed there was no gasket. He regretted to say he wanted the car back to check and see if he mistakenly left the old one on, thus doubling them up. He was very apologetic.
I doubt many mechanics would take the time to double-check or call back a customer in this situation. Far from being annoyed, I thanked Mark, and my son is headed back to the shop for a pit stop and a new filter and oil change top-off. There are still trustworthy folks out there. We are glad in my family that we have one of them near us.