Driving down the highway on a sunny, beautiful Texas day, I had the sunroof closed but the sun shade open. I heard this loud pop that sounded like a gun and looked up to see the sunroof has shattered on my 2010 Acura TL. I was terrified but thankfully didn’t lose control of the car, shut the shade, and drove it to the nearest dealership. It was $950 to replace the glass and the dealer said it would not be covered by warranty as a rock must have hit the sunroof. I only heard a pop though–wouldn’t a rock have made a separate hit followed by the pop explosion?
The whole experience has just left a bad impression of Acura and the dealer’s refusal consider the warranty. Our insurance deductible is too high to cover the glass. Looking on the internet (unscientific, I know) I saw a few stories similar to mine where the sunroof exploded as the driver was driving down the highway due to pressure in the cabin being incompatible with the sunny day and pressure outside. Is this possible?
I’m not a car aficionado–I had a 2002 Ford Escort that I loved and took me through college, marriage, and my first job. We bought the TL when I got pregnant as a safe family car; I hated to give up my Escort, but the inlaws were insistent. Luckily, when this happened my 14 month old was not in the car–thank goodness I had dropped her off minutes before at day care. I just wanted to see if the Car Talk community had heard of this happening before–should I make a complaint to the Acura warranty center? Am I fighting a losing battle–or as the dealer told me just had a “one in a million” bad luck that day?
Thank you for your input!