If you search the web for people who have experienced this, it really is more common than most people think and on different makes & models. Thus, I am hoping that this issue will be taken more seriously by those who choose to reply to original posters in a blog/forum. They are not making this stuff up!
I drive a 2009 Lexus RX-350, which I bought brand new in Jan 2010. It is in excellent condition with limited mileage. Last week, I was stopped, sitting in traffic at a stop light, and suddenly there was a loud explosion emanating from the passenger side mirror. The mirror cracked and completely came out of its casing, hanging by the wires that connect it to the rest of the unit. Moreover, the side mirrors in this vehicle have a fluid in them that facilitates the auto-dimming feature. When this fluid gets onto your vehicle, it damages the paint. Thus, not only do you have to fix the mirror, you also have to have any panels buffed out and repainted that got the fluid splashed onto them during said explosion!
I can assure you that:
A) There was a very large explosion/boom that accompanied the mirror breaking and popping out of its casing.
B) I did NOT hit anything; I wasn’t even moving and, moreover, that damage would have been on the back side of the unit that houses the mirror.
C) No biker, person walking by, or crazy bird hit my mirror.
D) It was a typical 57-60 degree morning in San Francisco, so this was not weather-related.
E) The way the mirror cracked & broke - it was not shot at by any type of gun.
F) If this were to happen to someone while they were driving, it could have very serious safety implications not only for the people inside the vehicle but other vehicles near by if they were to lose control of their car in response to the loud explosion.
G) There were two other people/witnesses in my car who can attest to this fact; it really scared the heck out of all of us.
Lexus said it is my problem and this is why I am upset. Just because they claim that they have never heard of this before is not a sufficient reason to ignore their customer and serious issues that they bring to their attention in good faith. As I said above, there are other people who have experienced this situation and probably countless more that haven’t taken the time to post their experience online.
Given all of the issues and litigation that Toyota, Lexus, GM and countless other car companies are facing/have faced for blatantly disregarding customers claims and experiences, you would think they would learn from prior mistakes. Sadly, they are still acting in a manner that refuses to recognize possible defects that have the potential to seriously hurt if not kill someone/people, and the resulting liability that they could ultimately face. They are simply bean counting here and relying on the fact that the majority of people will choose not to do anything and go on their merry way. Or, alternatively, the dealerships will make you pay for the repairs and then they will submit an internal claim, thereby getting paid twice. The only way you will uncover this is through the discovery process if you sue them.
If anyone can recommend a possible path forward on how this very serious issue - which is clearly happening in more than one manufacturer’s vehicles - can be heard and acted upon, I would very much appreciate hearing it.
If you just want to say that I am crazy and that this didn’t happen, then please don’t reply.