There is a Harbor Freight store near me and while they do have some great prices on tools and equipment I have once again found myself disappointed with their poor control of inventory and really aggravated at the apparent lack of concern for their poor performance and it appears that company policy is somewhat off track.
First, their web site has had me running in circles entering my zip code to “assign” me a store after I choose an item and once the store is chosen the item is lost. Then when the item is searched out again I find that the site gives me no option other than to order the item and have it delivered. Possibly younger people find that the site is easily mastered but then are the young people who quickly master the site buying anything?
But specifically, I saw a 4 wheel yard cart that hopefully would speed up and reduce some drudgery in the yard and after much button pushing found that the product was in stock locally so I went to the store and after some searching found one on display under some other products with a coupon hanging from it to use at check out. With the coupon at checkout the young lady sent a young man to the rear and I stepped out of line to let the line move along and 5 to 10 minutes later the young lady told me they were actually out of stock. When I mentioned that the display model would be OK I was told that they don’t sell display models, a policy they have stuck to before, strangely.
With all the bar codes, computerized stock controls, etc., how could a store’s computer indicate that there were 6 of an item in stock when there were none other than the display? And how does a retail business expect to refuse to sell the display model and build a loyal customer base?