I have had to deal with these types as well. I charge a minimum fee in town and travel charges based on the roundtrip time to other towns or rural locations. People think it is wrong to have to pay the same rate as I charge businesses because they are just a consumer. I then ask them if they could find anyone else to come out to provide them service and they say no. I tell them that if I were to provide the service for a lower price to residential customers than business customers, I wouldn’t be providing service for them at all. They then seem to SOMETIMES understand.
I have had to deal with this type of customer many times. The worst one called me about recovering data from an all in one PC and transferring it to another one onsite. They had taken the old dead all in one to every place within 100 miles and they refused to do the work. I told them that yes, I would do it but it would be time consuming and expensive. They didn’t care as their only pictures of a dead relative were on it. If I could even attempt to do it, they were more than happy.
Anyway, I get out there and it was like a one hour drive one way so charged them 2 hours for the drive time. The all in one PC was one that had to be cut apart to access the hard drive containing the information. I found a diagram of the unit online and cut so that I wouldn’t damage the hard drive. I was able to extract the hard drive intact and recover their data. They seemed very happy, paid me, and sent me on my way. They also sent me with the remains of the old junk all in one as well as a couple other old PCs. Then the next week I start getting nasty and threatening e-mails saying how I charged them too much because my prices were too high after they had agreed to them and that they DEMANDED their old PCs be mailed back to them. I explained that I would mail them back after I inquired about postage, charge them for time inquiring about postage, charge them for postage, boxing the items up, and my time at my normal hourly rate to send them back. I was going to go to the UPS store and have them pay for that. Anyway, I got several more threatening e-mails (basically extortion) and blew them off. I never heard back. The old units were basically outdated trash and I had already ripped them apart to be recycled.
People are unbelievable.