Something stinks if I understand this correctly.
I signed off on the alignment and tire replacement work and waited there. Several hours later, I was told that while they were driving the car to test their alignment fixes, the guy driving the car hit the curb and damaged the same tire (weird, I know). So they said they’d replace the tire again and re-check the alignment.
By the time they took it off the rack, they had made any adjustments necessary and knew if it was OK or not by the numbers. I find it hard to believe that the lower control arm and ball joint could be bad and get it to pass an alignment well enough to take it off the rack and go for a test drive. Especially since now they claim - “the front passenger wheel was further to the back of the car, so there was definitely an alignment issue.”
The difficulty in getting a print out that day sounds a little too close to the “dog ate my homework” kind of excuse to me.