I’m at my wits end here.
Thursday I purchased a brand new corolla 2017 SE. I was super happy with it, loved the ride, i’ve owned corolla for years and am very accustomed to it. Felt like my old corolla, but better basically.
On friday, probably due to stress and bad sleep, pulling in to a parking space i hit my front right tire on the curb. I would assume it was about 10mph hit, enough to make a jolt and a friction feeling, and “uh oh did i just trash my new tire” worry. I didnt get a flat, however my hub cap is mildly scratched, my tire has a small chunk missing. Otherwise everything looks okay. It appears i hit the curb at an angle, on the side of my R wheel
When i pulled out of the space immediately i noticed a very subtle “vibration”. You can feel it in the floorboard and the steering wheel. I only had 40 miles on this car at the time, and obviously i was freaking out. I bumped my old corolla like this quite a few times and never noticed any performance change.
I drove the car for the next 3 days to accumulate another 150 miles. I drove it in city and highway traffic. The “vibration” is felt in the floorboard and steering wheel as stated, and seems worse on highway traffic. The wheel jolts to the side very slightly on highway speeds. Otherwise, breaks are tight, turns are tight, as a new car should be. To give you an idea of the problem, after a 30 minute drive,when i get out of the car, my hands and feet are vibrating as if i was holding on to a drill. That’s not normal.
I made an appointment with the service center from the dealer and was honest what happened. I asked them to check the balance, alignment, the whole wheel system, and specifically to inspect the R front tire which is where i curbed it when the problem started. From the outset, the service assistant seemed not to take my claim seriously, as it looks like a perfect new car and i am describing something trivial. He looked at the hubcap and said “thats a scratch” when i asked for the tire to be inspected.
I spoke to the mechanic working on my car. I didnt test drive it with her, but she said she did not notice any vibration but she only tested it at city speeds. She said “corolla suspensions are bouncy, thats why i dont like them”. I’ve owned a corolla for 7 years, i know the ride, and i like it. I liked this car before i curbed it. The whole conversation with her was like “there’s nothing wrong that’s how its supposed to sound”.
Long story short, they balanced car, it was fine. They checked alignment and it WAS out of alignment , which they corrected. They found nothing else wrong.
However, in spite of their insistence nothing is wrong, driving home from the shop, the car has this corse vibration in the floorboard and steering wheel. I get back in my house my entire hands and feet have aftershocks of vibration as if i were holding on to a freakin’ drill for 30 minutes. That’s NOT normal for corolla, and it wasnt normal before i curbed it.
I dont know what to do at this point. Does any one have any opinions?
My mom knows a collision shop in town with an honest mechanic. I’m thinking of taking my brand new car there in desperation for an opinion.
Right now, I dont even enjoy driving the car. The vibration is annoying. Sucks to feel so bad about a brand new car i was so happy about.