Last week I took my 2004 Honda Odyssey in to Firestone for a rear brake job and they ended up selling me an oil change, two new tires, alignment, an alternator drive belt, and two front engine mounts as well. When I picked up the vehicle late Friday afternoon, I noticed the power steering was making a whining noise and the steering seemed a little stiff. I took it back to Firestone Saturday morning, and they looked under the hood and said my power steering fluid was low, so they topped it off. That fixed the whining, but the steering still had a bit of a kink in it. They said it might be an air bubble in the line that would work itself out. Monday morning on my way to work, the whining was back and the steering very stiff and getting noticibly worse by the minute, so I took it directly back to Firestone.
It turns out the rack and pinion is leaking, and Firestone denies that it could have happened while they had the vehicle. The manager I spoke to said “all we did was replace a couple of belts – didn’t even get near the rack and pinion.” Well, that’s not all they did, but I have no idea if anything they did could have caused the current issue. I know there were no suspension or power steering issues before I took it in, and after I picked it up suddenly it’s leaking fluid like crazy. What can I do or say to press my case?