Part B:
So what happens if that C tech has some issues cause he has limited tools (beginner) and has never done said job before and it takes him 2 hours for the same job the master tech can do in 15 minutes but the other techs can do in about 1 hour, so given y’all think that if a job takes less time, then you should charge less, does that now mean that the customer gets charged for 2 hours labor because the tech is inexperienced??? The shop charges whatever the book time calls for, the shop then can pay the tech a flat rate, which means if the shop is slow and no cars to work on, he is not making any money at all, or the shop can pay the techs an hourly pay, or the shop can pay a hourly plus a % of the job, like 10/10, meaning the tech only makes $10.00 an hour no matter what, but he also gets 10% of the total job (tires not included), so if he does a brake job for $800 and it takes him an hour to do the job, he makes his $10 an hour plus 10% of the $800, so he just made $90.00 in that one hour, but say nothing comes in for 2 hours, he only makes his $10 an hour…
But the customer pays the same amount no matter how long a job takes under normal circumstances…
I have priced out, sold and done complete engine jobs without having to go back to the customer and ask for more money cause this or that happened, but then I have also pulled a valve cover and found a cracked head, sold the head, then found a loose timing chain, sold it, went to remove the fan and it was cracked, and the fan clutch was loose, and kept having to go back to the customer with the findings… Point is, you write up an estimate and sell the job, the customer agrees and you start, the customer pays $X amount agreed to with maybe a 10% buffer but nothing more unless new price is agreed to, no matter how long it takes, good or bad…
You can not run a shop and charge $29.99 for an oil change, then $69.99 for the same oil change for the same year, make, model, engine and drivetrain, then $104.99, then $49.99 for the same oil change just because of who did the job and how long it takes them… Would y’all be willing to take that chance on if you were going to pay $29.99 or $104.99 for your basic oil change depending on who got the ticket??