If you’ve ever felt you got a raw deal taking your car in for service at the dealer, our anonymous service manager says that may well be true. But he also cites a number of reasons to take your car to the dealer for work anyway—and tells how not to get the short end of the stick when you do. He should know. He’s spent 23 years as a manager for brands as varied as Nissan, Ford and Mitsubishi, and has also served as a warranty administrator and customer relations manager for multiple dealerships.
Read more: Confessions of a Car Dealership Service Manager - Popular Mechanics
Some of the stuff seems spot on from what we’ve had being said on here, but he goes on to say that a dealership might work with you a bit more if you’ve brought the car in for maintenance the whole time and something breaks a little while after the warranty expires.