This is about a 2015 Honda Fit. 24,000 miles.
I got an oil change on Tuesday, and when I left work Wednesday my engine started making noises and my oil pressure light came on. I pulled over. Called the oil change place and they said I needed to get it towed to them (they would not cover the towing cost) and be there by 7pm. Keep in mind it was about 6pm, and I was over 20 miles away and would have to deal with Detroit traffic and didn’t know the closest towing company. I happened to be in front of a mechanic who was closed. However, the owner came out and looked at my car. Told me my oil was leaking and looked at it in his shop. He said the filter was loose due to not being properly tightened and all my oil had leaked. He fixed it for $100 since he had to reopen his shop, move cars out of the bay, etc. He spent over an hour to help me, I was thankful for the help, despite him making a few bucks on me. He even told me the oil look recycled which it shouldn’t be, since it wouldn’t be that dirty after being in my car for a day. He was professional and informative.
To make a long story short I wanted the oil shop to cover the original oil change and the cost to repair it ($160 total) since this was all due to their incompetence. I had receipts for both. The manager fought me for a bit, but refunded me for the original oil change ($60) but would only give me $50 of the $100 cost to fix it saying he was doing me a favor. I refused that. The owner was very defensive and rude, the mechanic at fault thought I was trying to scam them. They were not very professional about it.
So my questions are:
If this place was using recycled oil do they have to disclose this whether in person or on the receipt? I had all three of my oil changes done there, and am not a “car guy” so they could have used recycled oil in all my changes and charged me the premium price without me knowing any better. Is this something they can do?
My main concern is possible engine damage done to the car that could manifest itself over time. Say 1 or 2 years down the road. Since I drove the car for a day while oil leaked out only pulling over when I heard noise and saw the oil pressure light come on. This is a pretty new car, and I plan to keep the engine in good condition. Is this a legitimate concern despite the car seemingly running smoothly since being fixed?
If I was to pursue small claims court for the full damages, plus possible future damage done by their incompetence. What would I need to prepare, and do I have any standing? I have documented everything and have all receipts. My main concern is the recycled oil and the damage that could have happened to the engine when driving it with a loose filter. I’m not as concerned about the $100, just concerned about the possible damage done to the engine that could cost me down the road.
Sorry if this was a bit long, just wanted to be thorough. Thanks for your time.