Here is my dilemma, I have read a lot of the prior posts and reviews from other people having issues with Jiffy Lube. My question is this, has anyone ever taken there car to Jiffy Lube, paid for an oil change ($74.99 synthetic oil since my car has over 200,000 miles on it) and received an oil drain? If so, what was your experience with JL in regards to them owning up to or admitting they made a mistake and ruined your vehicle, also how long did it JL to do so. I own a 1996 Nissan Pathfinder.
In September of last year, I, my daughter and two grandchildren decided to go across state ( I live in Washington State) for an over night trip. I needed an oil change on my car (I am very good about getting them done every 3000 miles) so I went to my local JL it was around 8:30am.
I paid and was on my way. Went across state approx 257 miles one way, came back around 4:00pm the next day. I had no problems at all (except for right after I left I was about 70 miles into my trip and my tires started to slip and I had never had this problem before so I called JL and explained what was going on and the manager told me that they may have accidentally bumped my 4 wheel drive while vacuuming and I needed to pull over, put it in 4 wheel drive then back out again and see if that fixed the problem. Which it did)
I pulled into town and started to hear this, what sounded like a rattle paint can noise.
Long story short, I checked my oil that day and found that my dipstick was bone dry even though I paid JL for an oil change 24 hours earlier. I took it to a mechanic and after removing the entire engine they found that my engine was broken due to liquid starvation (lack of oil).
JL has admitted they are at fault, JL has purchased a used engine to replace the one they broke.
It took 2 weeks for them to get me rental, they refused to pay the insurance on my rental car they bought a used engine and did not even allow me to research the place where this engine came from. I received an e-mail from JL with an attachment from the mechanic giving them a final bill on replacing an engine without the engine being bought yet. Can mechanics do this and how does a mechanic know what a final bill is, without having done any engine replacement? I did not receive this e-mail until after my car was done.
I still do not have my car, I am being charged over $1000.00 for insurance on the rental (even though I did not request this insurance) I have insurance on my car that I could have changed over. Was told when I picked up the rental JL was paying the insurance. The mechanic called me during this process of replacing my engine and explained that he could not put the engine in unless I bought a new alternator, then he called again and said my clutch was bad, then belts, then something else, it continued. In the end it is costing me $1200.00 for the mechanic and $1000.00 for the rental.
Should JL be responsible for fixing my car back to where it was at before the breaking of my engine? All of it? I paid for a service I did not get. My car broke because of it and now I owe over $2000.00 on a car that was paid off and non of this is my fault. Has anyone had any issues similar to this?