It would have been, had I been the service manager, for the reasons I already stated above
Keith, you’re not going to win me over on this one
It would have been, had I been the service manager, for the reasons I already stated above
Keith, you’re not going to win me over on this one
The dealer is the one who sold the bogus warranty in the first place. I think they owed him, but the decision was probably made higher up.
The Powertrain warranty is 6 years/70,000 miles so it is not unreasonable for Acura to offer assistance to the owner of this vehicle, it is not far out of warranty. If Acura customer service approved the bearing replacement there isn’t much the dealers service manager can do to stop it.
The OP stated that the warranty was purchased from a different warranty company. If a new car dealer were selling warranties like this all of there service writers would quit, there is no way they would go though this 5 times a day.
No Keith, dealer did not sell me this warranty. I was getting calls non stop to extend the warranty and I just decided to see how much it’s going to cost and what would be the benefits. I was made to believe that it would be just like home warranty which had saved me from some unexpected expenses so that’s how I got trapped into CarGuard!
And I had been dealing with Acura service manager and not the customer service.
Reminded me of that major national outfit that went belly up a few years ago. I think they were out of St. Louis or some place down there. Out of business and everyone that had paid for their coverage was out of luck. There are insurance commissions that cover normal insurance operations but evidently not extended warranty coverage. That’s one of the risks regardless of their propensity to deny claims. If they aren’t in business, not much you can do about it.
I haven’t read the fine print on the power train coverage but I was told it covers everything that touches oil. I’m not sure that would include bearings, but possibly. Acura is actually usually very good on coverage and never argues, so maybe there is some bad blood here now.
Another story: I don’t remember how many miles I had on my TL but I think it was around 40,000. Being OCD and a pre-emptive repair person, plus I don’t like break downs out of state, I put on a new serpentine belt. Not a big deal but it made a noise after that, like a bearing. Can’t believe I could have screwed it up but at any rate, I took it to Acura and after putting a new belt on and tensioner, it still made the noise. So they ended up putting on a new timing belt and kit with whatever that included to get rid of the noise. No charge for any of it, not even the belt which would be a wear item. They just said they cover anything that goes wrong, period. I was impressed.
Some years ago I worked for a Dodge dealer that sold both Chrysler service contracts and an aftermarket warranty, First Extended warranty. Around 2001 First Extended went bankrupt, the warranties had no value. Our dealer continued to honor these warranties as they had sold them. This was unpopular with the technicians because they would only pay us warranty labor time for the repairs, aftermarket warranties normally pay retail labor times. I recall being paid 1.9 hours to replace a heater core on a Ram truck, that included removing the dash.
I misunderstood. I thought you bought the warranty when you bought the car. I know what you mean about being hounded by telemarketers trying to see you these extended warranties among a lot of other things. They even offer to refinance my student loans of which I never had. Get a lot of offers in the mail too.
I replaced the heater core on a 98 Ram. Took quite a bit longer than 1.9 hours for me to do it!
Do you remember back in 2008 or so, Dodge gave lifetime Powertrain warranties? I always wondered if those were legit. If so, and assuming they covered transmissions, not a bad deal.