I’ve recently run into a problem with a customer we charged after getting the go-ahead over the phone. The customer had an issue with the repair and put a stop payment on his card. We’re disputing this with the credit card company and they asked us if we got written confirmation to charge his card. We said no and he told us over the phone. That was not good enough for them.
I want to solve this problem by maybe sending an invoice through email? or having them run through an online signature or something. Do any of you business owners send invoices through email? or something like there where the customer can pay online? This way there would be no question about authentication of the charges. Thanks!