It depends. I live in Seattle, and at first food trucks were described a threat to the dine in restaurants. Guess what, the dine-ins started their own trucks. I think if local shops offered this service, especially my regular shops, I would gladly call them in to help. Instead, in a pinch, I called Wrench dot com. Costly call. Here’s my story to spare fellow members some pain. They are branching out, I’m hoping to stop it before it picks more pockets. There’s one other review on Yelp, and they had the same experience.
- Alert: Avoid Wrench.com *
If it were possible to give them negative stars, I would. When the battery icon on the dashboard of our 2000 Nissan Maxima with 129,000 miles appeared and the accessories started slowing down, we drove home and parked. We didn’t want to risk it dying before we reached the car shop. Staff at our local auto parts store suggested this mobile mechanic company.
My research determined that the alternator needed replacing. Fee was $240 plus the cost of the part. Three days later their mechanic drove up in their branded Ford service van. He replaced the part and the idle engine seemed to be running fine.
Two days later we drove the car half a block to repark it closer to our house. In the process we smelled gas and the engine shook and ran rough. I called them to come back and deal with it. I made it very clear to them that we had not had these issues before the repair and I considered it part of their warranty to address it.
The same mechanic came a second time and ran the engine on idle while he checked the battery voltage and looked around. Mysteriously the engine ran very well after that and there was no longer a gas smell. This company—rather than including this return visit as part of their warranty—charged me $110 more! To try to slip it past me, they said they took $50 off their normal diagnostic service call fee.
I immediately protested that this should be included as part of their warranty. They said, no, it wasn’t, because their mechanic reported the literal alternator or install proved to not be the issue. They would not budge. A day later I got a phone message repeating their position.
This is BS and they know it. They have me because I can’t prove anything to a third party. But I don’t need a third party to know when I’m being hustled.
This is my first, last, and only time using wrench . com.
This Review on Yelp: https://www.yelp.com/biz/wrench-seattle-3?osq=wrench There’s one other one star review with the same bogus extra charges.
Posted to Google Reviews on 6/8. Waiting to see if it’s allowed on.