I was in there returning a warranty item and the regional manager informs me that I need a receipt for my item because the store cannot keep up with my purchases because they don’t want to be responsible if that information gets stolen. Other parts stores can look up everything that I have bought since the beginning of time. It just seemed like a cop out answer to me. Who wants to steal the knowledge that I bought a water pump in 2016? I’ve never had that problem with Autozone. Prices seem a bit higher at Advanced too. You have to really work their Perks program to get a decent deal.
Also the guy wanted me to plop the broken water pump on the counter in order to get a replacement one - The one I needed to get home to take off and the same one I needed to get to the store in the first place. They didn’t want to sell me one and then give me a refund when I brought the bad one back. I did buy one from Autozone, got mine warrantied at Advanced, and took the new one back to Autozone, (regional manager said that they are the same) but it was a major hassle and cost me about an hour of running around and 10 miles worth of gas. It just seems that these guys want to make it hard on their customers.