Thanks @VOLVO_V70, I didn’t know that.
Couldn’t replicate the problem is the most common response I have gotten for a car under warranty. Now if you were out of warranty, they would give you a list of 16 things that needs to be changed.
Once, being I was already anticipating the bogus result, when dropping the car off, I had the technician come out with me and ride in the car so I can show him what noise I am talking about-it was the rear shock. Well, when I went to pick the car up, they still claimed they could not replicate the noise.
Yeah, I went through that with my old car. It could be this, it could be that, or it might be this…anything from a $2 fuse to a whole new rack and pinion assembly.
So, what do you do in that situation? You know they know what it is, but they claim there’s nothing wrong.
On the shock situation, I called Hyundai corporate, opened a case.
Told them I am a mechanic, I know it is the shock, don’t believe me then I will take it to another shop and give you their diagnosis expecting you to reimburse me for the diagnostic fee and my time.
I had three Hyundai’s at the time (now down to two). That helped too.
They really want you back as a repeat buyer, that is your leverage.
Good idea. Hopefully I won’t have any more issues with the car, or the dealer, but if I do, now I know which way to go.
Temperatures can vary. I was born and still live except for 3 years in Southern California and military deployments in the state I was born, Oregon. Mostly temperate climate here. I have experienced somewhat extreme climates. +122F to - 32F. Freezing rain can cover a vehicle in 1/2 inch of ice. Good luck opening those doors!
After taking it to the dealer and leaving it overnight, where it was supposed to be 9 degrees the next morning, they found out the hard way, that what I told them needed to be done to fix the problem, was what they needed to do to fix the problem. Suddenly the story was, oh yeah, the Veloster has been having issues with the door latch. Funny, they wouldn’t tell me that when I told them that. But, the latches were replaced and they work just fine now.
It is the manufactures policy that failures must be verified before parts can be replaced, it is not that the dealer is trying to be difficult.
1 Like
I can understand that, but they acted like I was crazy when I told them about it, and like they’d never heard of such a thing before. It wasn’t until after THEY couldn’t get the door open that it was suddenly, oh yeah, this has been an issue.
First, (as a rule) people are lazy.
Second, $tealers are paid much less per job for warranty work, than non-warranty work.
Put those two realities together, think for a moment, and you will no longer be surprised by “stupid” mechanics with two blind-eyes.
You see, when they couldn’t get the doors to open, that’s when, they bothered to look at the TSBs, and found, “Oh, Gee, there’s a problem with these gizmos.”
Human nature, and economic incentives, explain a lot.