Anyone had this problem and if yes, was it covered under warranty? Note Niro is not included on the model drop down so I had to use an Optima
2018 Kia Niro Hybrid. 10,450 miles. Car is a 3 year 36k mile lease that expires this September.
Problem: Charging with original factory cable no longer working. A "Charging Error " message is displayed for a few seconds each time I start it. I confirmed the car accepts a charge by using the courtesy cable at the dealers service dept. Charging begins without any error messages. I tested a few times for 10 minutes each time and had the normal charging experience that I’ve always had. The dealer wants a $200 deposit up front before any work begins. The fee is returned only if it is determined to be covered. They also claim that the cable may not be covered under warranty and if it’s not covered, I will be charged about $800 for a new cable plus any diagnostic time to confirm the problem. Aftermarket cables are $230 to $700+. I don’t trust them now because of how this is being handled and can’t see how this would not be covered. I am a retired auto mechanic, one of the first NIASE (now ASE) certified technician, with 40 + years experience in my own shop, a BMW certified tech with 10 years at a Mercedes, BMW & Rolls Royce dealership. That said, I can repair almost anything but will never understand the mysterious warranty side of the automotive business.