Hi, I have a 2017 Hyundai Tuscon and had it serviced in February by a Hyundai dealer. All was fine, only drove it maximum 30km a week, but on the weekend went to go away for a few day trip and… the sump plug fell out.
It happened on the high speed freeway where there was no safe place to pull over so I had to drive a short distance to pull over safely and the engine was really labouring by that time. I had it towed via Hyundai’s roadside assist to a nearby Hyundai dealer, and they found the sump plug had (luckily for us) fallen onto the bash plate, and after viewing it they could see the washer on the plug hadn’t been crushed and therefore it had only been hand tightened, and they provided a report to say it was 100% the fault of the dealer that services it. They tightened the plug properly and added oil, but the engine was no good.
It’s now been towed to the dealer that did the service, and they have confirmed it needs a new engine have said they will replace it entirely with a long block. My question is will this devalue a 2 year old car with only 24,000 km’s on the clock? I know I would question and probably avoid buying a car like that thinking it was a lemon…
Happy to provide any other details on the car, service or the report from either dealer.
Thanks a lot for any help anyone can give!