liftgate doesn’t work (they say) because the skylight track gets clogged and the water drains into the compartment that holds the electrical module that runs the liftgate! Poor design but lousy excuse !! They have our car in 3 times to have it fixed $1500.00 Still doesn’t work ! Too add to the complaint they had the car 3 days the first time 2 the second time and they are still waiting for the part the 3rd time !! They acted like we were fools !!
It’s a known problem and there’s apparently no fix. Sorry to be the bearer of bad news. Cadillac SRX Hatchback/liftgate Support Device Problems