So, after a year’s worth of emails (not exaggerating!) here is the last one:
Hello David,
I apologize for the delay in my response. I had the opportunity to speak with the representatives at your dealership and they were able to provide some additional details on this situation. Unfortunately, we are unable to provide any cost assistance for these repairs. Please understand that multiple factors are taken into consideration when offering cost assistance, which includes, but is not limited to, the age and mileage of your vehicle. Additionally, since you purchased your vehicle used, it is hard to determine the condition of the vehicle prior to your ownership. I understand that this was not the outcome you were seeking and truly apologize for any inconvenience this situation may have caused. If you are interested in proceeding with repairs, please let us know as we’d be happy to contact (the Dealer) to schedule a service visit.
_In order to continuously improve our service, I’d like to invite you to take a short 6-7 question survey. To complete the survey, click the link below. Thank you for your time. _
Sincerely,
Alex H.
Chevrolet Customer Care
It seems that since I bought my 2012 Equinox USED (but not Certified), then they will not do anything to fix the issue!
I’ve asked the Customer Care rep to escalate the issue to his supervisor (but we all know how THAT will turn out!) since there are so many online threads regarding the oil consumption issue with the Equinox. Seems that GM has no desire to do a recall for this issue and the dealer I took my vehicle to gave me an estimate of $3500 to replace my pistons and rings. Needless to say, I’m not going to go through with the repairs on a vehicle only worth $8000 at the moment.
I can honestly say that I will never purchase another GM vehicle ever again. EVER!