When it comes to dealing with SOA I would not trust them for one silly millimeter when it comes to anything verbally.
As an ex-Subaru tech/shop foreman/serv. manager, I can’t even count or remember how many verbal committments I’ve heard from them about a pre-approved repair only for them to turn around the next day and display their amnesia.
Many customers, mechanics (myself included)and dealers have been left holding the bag later.
Work it out in advance and make sure there’s a paper trail to fall back on if they balk later.