It all comes down to that old fashioned term that most of society has forgotten about: honesty. I once worked in an independant shop which I had to leave suddenly because the owner/shop forman demanded “upsell” for every customer that walked in. I could not keep up with his dishonesty schemes. The next shop I worked at had the lowest labor rate per hour in the city and strictly prohibited any repairs that weren’t necessary - the owner actually fired mechanics who tried to dictate “upselling.” Long story short, I retired at the age of 43 and now only work when I want to. We made more money from bulk business as opposed to makeing a lot of money off of first time customers (Victimizing the consumer). I recently made a trip back home to P&M automotive in Salem Oregon and the poor guy is still working his butt off and is much more balder…oops, did I say the name of the shop out loud?