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Mechanics files on this site

It says:
<br/> Looking for an honest, hard-working mechanic? Want to recommend one? Check our Mechanics files, a community-generated database of above-average mechanics.
<br/> Has anyone noticed that the only comments are positive comments? I had a very bad experience with a mechanic that I got off this site. I submitted a comment and the comment was NOT posted. However, when I submitted a comment about another mechanic that I had a good experience with, the comment was posted. When I sent Car Talk an email asking them about this, I got no response. This is EXTREMELY misleading. You have to be unbiased on a user forum. I will NEVER use this site again!


  • edited March 2008
    You make a good point about posting comments. It seems to me that all comments should be posted. Most other sites I frequent do post all comments. Those are mostly for electronic goods, but it should make no difference. If a mechanic does good work, most comments will be positive. Maybe Dewy, Cheatum and Howe run the Mechanics Miles.
  • edited March 2008
  • edited March 2008
    It's a little bit like the "Better Business Bureau". I found out to my dismay that businesses pay to join this and get a listing, but there are no qualifications whatsoever!!

    Some years ago my wife tanked gas at a station that had a huge sign with a very low price. She pulled up, gassed up and was surprised that the real price on the pump was much higher! She complained to the Better Business Bureau, and go nowhere; she did get an nasty call from the station manager about having the audacity to say bad things about his station. My wife told him he not only practised misleading adverising, but was also a lier and she could sue him in small claims court.

    In short the BBB protects mostly its members!
  • edited March 2008
    At the same time, I don't think anyone's getting any kickbacks from this site, so I don't know what the motive would be here. Given how this website is run and how much the administrators have to do, I find it unlikely that there is actually a human being over there manually weeding out negative comments. I'd guess that the OP's issue was probably a coincidence or a misunderstanding.
  • edited March 2008
    I have a feeling the legal staff wish to avoid libel suits. Definitely reduces the usefullness of the info.
  • edited March 2008

    I agree with NYBo. The rejection of negative comments is simply a matter of legal self-defense. I can easily imagine the lawyers for Tom&Ray already have their hands full with lawsuits!

  • edited March 2008
    "The rejection of negative comments is simply a matter of legal self-defense"

    That is NOT an excuse to remove negative comments.... If it is true that the powers that be here at CarTalk, remove negative comments, then they should, first of all, be ashamed of themselves. If they also refuse to reply, either privately or publicly to questions as to what their policy on negitive feedback is, they should be out of business. I certainly hope someone here clarifies these issues. If they don't, then I will stop supporting this site.
  • edited March 2008
    I agree. I actually used the listing to search for VW mechanics in my area, as my car is now out of warranty.

    <b>Car Talk Guys: we need this clarified</b>

    I suggest we keep this string at the top by occasionally adding a comment
  • edited March 2008
  • edited March 2008
    (Mostly a refresh) I, too, would guess it has to do with potential liability. However, it would be nice if this were explained by the ones who know.

This discussion has been closed.