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2001 Lexus RX 300 Transmission problem

edited July 2011 in Repair and Maintenance
Hello,

I have a Lexus RX 300 (2001). I bought it new in 2002 and has around 97000 miles. I have faithfully done all the maintenance at a dealership at the recommended schedule. Three weeks ago, my wife couldn't get the car out of the garage because the reverse gear did not engage. I also tried, with same result. Then just to try, I put the gear in Drive and then in Reverse and it engaged. Later, I took the car to a Lexus dealership and had them check it out. They said, the transmission fluid is good, hasn't jelled, has no unwanted odor and level is correct. They also said, the repair will cost $4800 to rebuild the transmission because in their opinion the transmission was about to fail.

I checked if there was a recall issued by Lexus on this problem but could not find any. However, on internet forums I have found a very substantial complaints by other Lexus RX300 users complaining about this same issue. Who issues recalls? Can any federal agency nudge the car manufacturer to issue recall?

What are my options? Can any other reputable repair shop do this rebuilding job? Needless to say, I have lost faith in Lexus and Toyota in general. My next car WILL NOT be a Toyota or Lexus.

Regards
Arun
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Comments

  • edited July 2011
    Here is where the difference between the mfr's maintenance schedule and a proper maintenance schedule may differ.

    No matter what extended intervals might be listed in a maintenance schedule, the reality is that trans fluid needs to be changed every 3 yrs/30k miles (whichever comes first) if you want to avoid premature trans failure. When the trans is not serviced on that type of schedule, trans failure can take place any time after ~90k miles, and is pretty much of a sure thing after...let's say...120k miles.

    Ideally, the trans fluid (and filter) should have been changed 3 times already.
    Has that been done?

    The problem is that many manufacturers, in an effort to make their vehicles look relatively maintenance-free, have dropped this important service from their maintenance schedule. So, if you did not service the trans as described above and this service was not listed in the Lexus maintenance schedule, you are not the one to blame.

    On the other hand, if that service procedure is listed in the maintenance schedule and you tried to economize by skipping it, then you should look in the mirror in order to view the culprit.

    This is not unique to Toyota/Lexus, so most car owners who follow a mfr's maintenance schedule that fails to list trans service every 3 yrs/30k miles will have a similar experience at some point.

    All of that being said, I suggest that you take the car to an independent transmission shop for evaluation.
    DO NOT go to AAMCO, Lee Myles, Cottman, Mr. Transmission, or any other chain unless you want to be told that you need a new transmission (whether you really do or not). Additionally, those chain outfits are frequently known for poor workmanship and for failure to stand behind their warranties when their overhauled transmission fails. You will be more likely to get an honest diagnosis, good workmanship, and a fair price from an indy trans shop.
  • I have taken the car to the dealer for all routine scheduled maintenance and not skimped on anything. The dealer looked at the service record and said the same thing.

    Agreed on where not to go for another opinion. I have done all my maintenance including oil and filter change at one dealer and this time took it to another dealer for a change. So, its two dealers opinion so far.
  • Has the transmission fluid been changed, and when?
  • The 2001 Lexus RX300 maintenance schedule only lists transmission fluid change at 60,000 mile with a foot note; "Only if vehicle is operated primarily while towing a
    trailer or using a camper or car-top carrier." So your ATF may have never been changed.
  • VDC Driver is spot-on about the manipulation of maintenance schedules to make vehicles look maintenance-free. Of course it gets worse with newer Toyotas - they don't even recommend transmission fluid changes on many (if not all) of their vehicles anymore - they simply put in an entry in the schedule to "inspect" the fluid. That way, when Edmunds has its true-cost-to-own, transmission fluid changes don't add a cent to the overall cost listed in that shopping guide. A serious cop-out, when the fluid changes can be relatively pricey.... and you'd better believe that the dealer will tell you that a fluid change is needed all the time, and if you don't do it when the dealer says it needs done, they'll void your warranty.

    And many manufacturers do this exact same junk.

    Interestingly, though, I found the maintenance schedule for my Mazda6 almost overly aggressive. Brake fluid changes every 2 years? That's the most aggressive I've ever seen (Toyota doesn't recommend any changes, by comparison).

    And what does this all mean? Here are the 5 year maintenance costs according to Edmunds' True Cost To Own measure, for 3 midsize sedans, two of which are very similar:

    2011 Toyota Camry : $2848
    2011 Ford Fusion: $3078
    2011 Mazda6: $3848

    If you ask me, all those costs are high, but there is no way that there should be that big of a spread - it tells me that if you stick by the recommendations, you're likely neglecting the Camry and Fusion some....
  • "Has the transmission fluid been changed, and when?"

    Well, apparently either the OP did not read my response fully, or he does not want to answer that very pertinent question.
  • Sorry, I was in meetings all day. Last time the transmission fluids were changed at 89016. I'll check on the exact mileage of previous changes later. As I stated in my previous reply, all Lexus recommended scheduled maintenance were done and by that I mean including oil/filter, transmission fluids etc etc, (the whole dance and song as recommended by Lexus) were done. Nothing skimped.
  • edited July 2011
    Wow, I See What You Mean About The High Volume Of Transmission Failure Complaints In 2001 RX300 Models !

    I was going to tell you that "recalls" are only for safety related problems and didn't apply to your car, but many (most ?) of the complaints were problems that turned into traffic related occurences (some at cruise speed).
    Most were right around the 100,000 mile mark and most were recommended for complete transmission replacements.

    "My next car WILL NOT be a Toyota or Lexus."

    One shocking thing is that my 2011 Consumer Reports Buying Guide lists the 2001 RX300 as both an "Above Average" used car and a "Best of The Best" used car !
    Yikes ! I see they had great reliability ratings, too. Where'd that come from ?
    I guess it fell through the cracks.


    CSA
  • Arun, Have You Registered A Complaint With NHTSA ? You Can Go To Their Site And File One. There's Also A Means To View Complaints Specific To This Model-Year, Make And Model.

    It's important for folks to do this. A recall effort needs some impetus in the form of actual customer experiences. This government site is one place to do that. Unless owners speak up, the folks there have no idea that a problem exists.

    CSA
  • A couple of points. One is that the transmission fluid should be changed every 30k miles just in case this was not done and the first fluid change was at 89k miles.

    Two is just how was this fluid change done? The proper way is to change the filter, clean the pan, and then flush it. Some (maybe many is a better word) flush only and do not do the pan drop and filter change. This means you could be driving around with a partially clogged filter (which does affect shifting) and/or possible a low fluid level. The latter can also cause a transmission to go stupid.

    With tongue firmly implanted in cheek, I would think from the reputation that a Toyota transmission would easily go half a million miles with no fluid in it at all. ;-)
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