The car is a 2000 Toyota Camry V6 with 120K miles now. 2 years ago at 86K miles the timing belt job was done; with water pump and tensioner. Saturday the motor died on my son and he was about 200 miles from home. AAA was called for a tow. It turns out the timing belt was shredded and the shop repaired it on Sunday. They report that the water pump bearing failed and the pulley locked up shredding the belt. Fortunately this is not an interference motor, so $850 was the repair bill, for essentially another new timing belt with water pump and tensioner. I requested the shop keep all the old parts for me to inspect.
I plan to take the car the shop that did the timing belt 2 years ago, because this failure shouldn’t have happened. Yet, I know the warranty on the repair has long expired and mystery failures can happen. The question is if you were the shop owner what would you do for a customer who has comes in to report this experience? This is my “go to” shop and it has done timing belt jobs on two of my other cars. I don’t plan on making any “demands” but if I was a shop owner I’d like to know if there were quality issues with the parts I was getting. Thoughts?