Since folks were asking about the loaner, I opted not to get one since I actually like the car and it’s a new car. They did offer it but I chose not to since I have kids and need this car to tot them around and all they were offering is a RAV4 which wouldn’t be able to handle it.
It’s not just the radio, it’s the receiver which powers NAV, Radio, toyota sense, etc. Basically the brain of the car.
I did make a stink with corporate and at first they were saying it could have been my fault. I got pretty pissed since who would screw up their own new car with 100 miles on it.
Corporate came around now that the dealership mentioned that the screen died and it had nothing to do with me. They are willing to offer the Toyota gold standard at no cost from anywhere to 2-6 years.
California Lemon Law:
The manufacturer or its agents have made two or more
attempts to repair a warranty problem that results in a
condition that is likely to cause death or serious bodily
injury if the vehicle is driven;
• The manufacturer or its agents have made four or more
attempts to repair the same warranty problem; or
• The vehicle has been out of service for more than 30
days (not necessarily all at the same time) while being
repaired for any number of warranty problems; or
• The problems are covered by the warranty, substantially
reduce the vehicle’s use, value, or safety to the consumer
and are not caused by abuse of the vehicle;
• If required by the warranty materials or by the owner’s
manual, the consumer has to directly notify the
manufacturer about the problem(s), preferably in writing.
The notice must be sent to the address shown in the
warranty or owner’s manual (for bullets 1 and 2).
I highlighted above the parts that are lemon law applicable. I could argue that I could have left it out of service for 30 days above by taking the loaner.
Having a dead receiver means that if anyone yanks the record for the auto can see that it had problems from the start; hence, can argue that it materially lowered the value (of course I know that it would depreciate very fast once driven off the lot.