Years ago, I was working at a body shop part time when I was in college. We had a Ford Econoline van, that belonged to some tradesman, who apparently had sideswiped a tree and did a number on the side of the van. The van wasn’t old but it was clear he didn’t take care of it, it had dents all over, neither bumper was flush, cigarette burns on the seat, looked like it hadn’t been washed in months, etc. Anyway he brought it in, insurance was going to pay to have the side replaced. And that’s what happened. The sideswiped side has been replaced, painted, and company logo decals replaced, it looked brand new. He comes to pick it up, and wants to know why we only repaired one side. The assistant manager, who was a really nice soft spoken guy, explained that his insurance company only paid to have the accident damage repaired, which is what was stated on the work order, and that’s what we did.
The guy said that he wanted everything fixed, the assistant manger said that that would be doable, but he would have to pay for it. The guy got visibly angry, and demanded the unaffected side be fixed because it looked stupid having one side being perfect and the other side all dinged/scratched up. The assistant manager told him that, the issue is between him and his insurance company. So the guy whips out his Star-tac (which was cutting edge at the time) , and pretends to call his insurance company. We knew he was faking it because, apparently State Farm picked up on the first ring, he didn’t have to navigate any menus, and he never even identified himself to who he was pretending to talk to. It really was incredible, He dialed a number pushed send, and literally 3 seconds later it he just started talking “I’m over at the body shop and they said that you guys only paid them to fix one side of the van, I wanted both sides fixed…okay…okay…yeah I’ll tell 'm”. He then hangs up and and announces “They said ya’ll gotta fix both sides.” Ed, the assistant manager, who wasn’t buying any of this, said he’d have to add a supplement to the work order and get approval from State Farm. And then went to pretend to tell the secretary to call up the State Farm adjuster and to have him come down.
When Ed got back the guy was shaking, he demanded that the other side of his fan be fixed for free, on the spot. Ed told him that he needed to take his van and leave, and that if he wanted to the other side of the van fixed he could have it done elsewhere. They guy then took a swing at Ed (which missed), then start to try to choke him, At first I was shocked that he this was happening right in front of me, but I quickly chop-blocked the guy and he went down in a heap. A couple other guys came running up wielding wrenches, and mallets. Needless to say that the cops were called, And it turns out that the guy BAC was well above the legal limit both during the incident at the shop and when he had the accident in the first place. Ed didn’t press charges for the assault, but the cops got him on a few things. Eventually someone who worked for his company came and got the van, we never did any further work to it.
That’s just the 2nd strangest thing that happened at the shop during my tenure there.