Not one of you have examined my car. Yet, all of you you not only disregard what the mechanic at the family-owned garage who diagnosed the spark plugs and the catalytic converter told me (he did not say the spark plugs caused the problem and he’s been in the engine), but you and others are convinced that is undoubtedly what happened. It was suggested as a possibility. A possibility, not a smoking gun with clear evidence that any of you have observed in my car yesterday. I acknowledge the possibility, but the mechanic who diagnosed the problem has the immediate experience to make that determination, don’t you think? Not me. Not any of you armchair quarterbacks.
Shadowfax has gone so far as to accuse me of trying to scam the dealership.
Thank you all for reminding me why I shy away from posting on forums.
My first question was about the possibility of a new catalytic converter failing after 7166 miles/7 months, and how would I tell if the dealership had not actually replaced the original catalytic converter during the recall service but had only fixed/adjusted the original one? The spark plug idea from TwinTurbo was a reasonable response to part of that question. Nobody has answered the rest.
My second question was about who I should complain to about my experience with the service department at the dealership.
As the responses seemed to deteriorate into a personal attack at me or a defense of all male mechanics, I thought I’d call Subaru of America customer service and see what they had to say, although I wasn’t expecting them to help. Which was why I posted on this forum. I posted about that conversation because it is relevant. VOLVO_V70 commented “That is what you should have done in the first place.” Had I known that, I wouldn’t have asked. Thank you, VOLVO-V70, I wish you or someone else had offered me that advice before the conversation devolved. No reason for you to be snarky to me.
I have also spent a little time searching online, and I do take online reviews with a large grain of salt because people sometimes have ridiculous reasons for giving bad reviews, like the person they interacted with didn’t smile at them or the waiter didn’t give them free food. There are several complaints about the service department at Metrowest Subaru in the past two years about shady service, substitution of cheaper parts, upselling of service, and finding all sorts of additional costs to the customer when they brought their vehicle in for a warranty or recall repair.
I don’t know about the rest of you, but I have had many experiences with product warranties. Some companies are very honorable. Others are not. Bissell sent me a new Powermatch floor steamer no questions asked after the pump in the one I’d purchased broke after 2 months. I had a boiler manufacturer flat out refuse to honor their warranty and tell me to sue them. My husband and I did go to a liability attorney and of course, the attorney’s retainer alone just to start a suit would have been as much as paying the plumber to replace the part, and Utica Boiler refused to pay for the water damage from the boiler leak because that’s not part of their warranty, only the boiler part. There is nothing wrong with insisting that a company honor their warranty; that’s what a warranty is for, and we have consumer protection laws to support it.