First post here and I made an account because I have a problem and I’m really at a loss. I’ve got a problem with my vehicle that no one can seem to figure out. It has been to 4 shops two of which were the dealership service station.
So this is a 2018 Ram 2500 power wagon demo which I bought with 5k miles. It did not have this issue when I purchased it. The vehicle currently has 54,865 miles on it.
About two weeks after purchasing the vehicle I struck a deer at highway speed on the right side. The vehicle cosmetically had very minor bumper damage, but of more concern was mechanical. The vehicle developed a shudder at low speed around 50mph especially when turning and only in a certain spot. If the top of the wheel is turned to either the 1:30 or the 11:30 position, there was/is a noticeable shudder. Also it drifted to the right when letting go of the wheel. I filed an insurance claim and took the vehicle to a local ram dealer and service center who replaced the bumper, aligned it and gave it back to me.
Upon receiving the vehicle the mechanical problem was still present in the exact same symptoms which I was told by the shop that there were no other issues seen and basically I was ignored after that.
About 10-20k miles later I noticed my tires were wearing unevenly in the front, diffuse feathering more so on the right but still present significantly in both tires.
I took the vehicle to a local alignment and tire shop and told them of the issue. They insisted the alignment was way off which was the reason. They aligned it, mounted 4 new tires and I drove away with the vehicle producing the exact same symptoms. I immediately turned around and told them that the vehicle was not fixed. They took it back and told me the alignment was in spec and they had no idea what was wrong. Basically, take it somewhere else is what they told me.
So I left and made an appointment at a different ram dealer who had the vehicle for about 3 days. They told me that they too had no idea what was wrong with it and no matter how many times they aligned it the problem did not go away. I squeezed the bridge of my nose beside my eyes and replied “I’m no expert but it seems to me that maybe possibly, the problem isn’t the alignment…”
The mechanic insisted I bring it back on a different day so he could “futz” with the alignment and get it driving straight. Needless to say I did not go back there.
A few months later, the new tires are eaten up and need replaced again and I fall asleep at the wheel after a multi day call stretch and hit a mailbox on the Back right bed by the wheel well. Could have been much worse. I take it to another shop which was an independent garage who did the body work. I told them of the issue I had been having and they told me they would try to find the problem while they were working on the body work. After a few weeks of body repair and the mechanics trying to find the problem, they reported that while they recognized there was an issue they simply did not know what it was and could not help me.
So here I am nearly 55k miles on it, needing my third set of tires, dealing with some strange shuddering and fighting with the wheel on my commute to keep it off the right shoulder of the road the entire time. I have no where else nearby to take the vehicle that already hasn’t looked at it so I’m down to trying to fix the problem myself with the help of the smart people here.
If anyone has any ideas I’m all ears.
Thank you for listening.