“I have Geico and my adjuster says to keep taking it back til done right.”
That adjuster is not helpful at all.
I’ll ask again, “Have you got a brick and mortar insurance office with a real agent?”
Did the insurance company suggest this shop? How did you select it?
To begin with I’d take the car to a couple of highly reputed Body Shops and have them take a look. They can give you a better idea of how/if it can be properly fixed.
I’d report to the insurance company that you want it properly fixed and it will possibly have to go to one of the shops you visited. You expect the insurance company to assist you.
“Though a bad way to think I feel the body shop was wanting to make money and knew it was so close to being totalled that their way around it was by repairing and not replacing. They were just worried about making money”
I think there could be some truth to that assessment. CSA
The gecko has a great reputation.
The insurance company, not so much.
IMHO the unibody on this vehicle has been twisted. The motivation of the body shop aside, it’ll never be right again. There is a process that uses a huge table with big hydraulic rams capable of straightening twisted Unibodies, but it requires some disassembly and is an expensive process. Clearly the shop didn’t use one. And since the roof needed to be replaced, I’m not sure the machine could have helped anyway.
In short, this van has had it. It’ll never be right again.
In future, avoid trees.
I’m curious, is this a shop that Geiko sent you to?
No but it us one of their preferred shops. From my understanding they did
put it on some kind of machine to make sure it aligned but obviously it
didn’t. So am I basically I am just gonna have to drive a messed up van
because they chose not to replace like the estimate said
@garzay79
Is this preferred shop one that GEICO calls Auto Repair Xpress ?
Following repair work you were to be given a written guarantee… "•Satisfaction with a timely repair that is backed by a written lifetime guarantee that will be provided when you take delivery of your repaired vehicle."
Do you have that document? Are there procedures for obtaining satisfaction outlined in the text? CSA
Yes it is. I do not have any paperwork but it is a lifetime guarantee which they have been trying to fix it. My concern is there are some things wrong that they are saying what they did would not have effected like the seats or inside paneling being off. Plus I don’t want to be having to take it back forever because they can’t get it aligned correctly nor do I want to drive a vehicle that is not safe t ok be driven
The top of the liftgate and roof are soft areas and easily damaged, very doubtful the floor or chassis was damaged.
Your second will hit the front seats if you do not follow the instructions in the manual;
To Fold Second Row Seats 1. Move the front seat fully forward. 2. Lower the head restraints and raise the armrests on the second row seat. 3. Slide the storage bin locking mechanism to the LOCK position and then pull up on the storage bin latch to open the cover. 4. Pull up on the seatback recliner lever located on the outboard side of the seat and fold the seatback down. To assure the seatback is latched in the folded position, additional downward pressure on the seatback may be required when folding. 5. Pull rearward on the release strap located at the rear of the seat and tumble the seat forward into the storage bin.
I did answer that question. Yes they do have an office but not where I live. My kids grandparents pay my insurance at the office where they live. I ha e been working with my adjuster but all he has to say is keep going back til done right.
I know it would be but I came here because just wanted to get opinions on whether issues I am having would be because of the repair like the seats, inside paneling being etc.Being a girl I worry that the shop will just give me any kind of explanation to make me go away but I want to make sure it is safe
Did the shop suggest to do an imperfect repair on the roof so they could fix something else that wasn’t part of the claim for this incident? That might make perfect sense logically, provided you are willing to live with a little cosmetic blemish, but the problem is, I think you may now be caught in an insurance trap. The insurance company is probably not going to help you out. They’ll say they provide the repair funds only to fix the problems caused by the incident, not other problems that happened before. Ask the shop if you can back out of that prior idea of theirs, and ask them just to properly fix what got damaged in the incident.