My old car had an ABS issue. It turned out to be a faulty relay – but, according to my mechanic, this was difficult to diagnose. On my bill he had separate charges for using alldata.com, identifix, and an electrocardio graph. I am not an expert, but I have a little experience with alldata.com. As far as I know it is a subscription based service – a shop pays for a year and you get unlimited use. So the fact that he charged $9.90 to look something up on alldata strikes me as strange. If alldata.com is a subscription-based service, why would there be a special, one-time charge to look something up on my car? I know nothing about identifix, but I have the same concern there. And the electrocardio-graph also strikes me as a weird charge. So they used a monitor to graph the electrical signal in the ABS system. Why is that a separate charge? Why isn’t that included in the shop materials charge?
How does this strike all of you? Is it standard practice to charge customers for using internet tools? Has this happened to anyone else?