In Tom and Ray’s newspaper column this week, one reader writes that their VW sprang a leak, and in doing the repair to the cooling system, the repair shop broke the air conditioner, and then they broke something in the steering, and when the steering stopped working unexpectedly, it came close to causing a serious car wreck. Tom and Ray think the shop was good to eventually correct the problems they caused for free, but Tom and Ray thinks the shop isn’t being 100% forthright with the VW owner about exactly what happened. You can read the column from this website’s front page.
Something like that happened to me one time. I had a – coincidentally – a VW, and I was almost certain there was a problem with the fuel pump relay. The car would stop running for no reason. Stall while I was driving it. I’d have to wait anywhere from 30 minutes to 3 hours to get it to go again.
I had been there to the shop one time before for this problem. The first time the shop manager denied there was any problem with the fuel pump relay, and sent me away with a fuel cleaning treatment bill. But the car of course stalled the following week, stranding me on the side of the freeway. So I made an appointment with the shop the next day. Before I took the car to the shop, I marked the fuel pump relay with a deep scratch. When I picked the car up, the manager said the car ran fine, and continued to insist the relay was ok. When I got in the car, I pulled ther relay, and NO SCRATCH! The relay had been replaced with a new one! No wonder the car ran fine! I took the relay in and showed it to the manager, and he said it was the same one that was there when I brought the car into the shop! He had no explanation about what happened to the scratch.
Anyway, has a repair shop ever outright lied to you?