I would like ask the public if there is any legal standing on car repair which was outright fraud - in my opinion.
A friend of my wife has 92 Toyota Avalon with 230K miles. She went to local Toyota dealer because of oil leak. The laundry list from Toyota dealer consisted of 3 items: replace motor oil pan and plug, transmission oil pan gasket, and head gasket. This 63 year old lady barely speaks few words in English, not to mention any knowledge about car - except it is a moving thing. She went for first 2 items from list (replace motor oil pan and plug, and transmission oil pan gasket) simply it was all money she had. She paid about $560 for it. The head gasket replacement was to cost about $1000.
The dealer service guy said they had to replace oil pan because the oil plug was some non-standard thing and that it was leaking.
The problem is, obviouly, the oil leak was still there. When I found out about it, I took the car local car repair shop, and die test showed the problem was oil leak in valve gasket and distributor ring. Plus some other tune-up, and for $550, the fix is done and no more oil leak.
I am thinking, the dealer wanted this lady spend $1000 for non-existent head gasket problem, so now I question whether oil pan and plug, and transmission oil pan gasket were indeed problematic or not. This dealer credibility is zero at this point.
So, my question is, if I take this dealer to small claims court for car repair fraud on behalf of this lady, for attempting to make this lady spend $1000 for non-existent head gasket problem, do I have any legal standing? What you folks think?